Contact Us
Email [email protected] and someone on the editorial team will read it. That is the fastest way to reach us about a review, a correction, a broken page or a suggestion for a casino we have not covered yet. This page explains what we can help with, what we cannot, and where to take a problem that only the casino or a regulator can resolve.
One thing to be clear about before anything else: we are a comparison and research site, not an operator. We do not hold your account, your balance or your documents. If your withdrawal is stuck, we cannot release it.
What to include so we can actually help
Short emails get short answers. If your message is about a specific casino, these details let us check the facts rather than guess:
- The casino name as it appears on the site, and the page on kpoint.co.uk you were reading.
- What you expected and what happened — for example, a bonus percentage that differs from the one we list.
- Dates. When you registered, when you deposited, when you requested a withdrawal.
- Screenshots of terms, emails or chat transcripts, if you have them.
- Whether you have already contacted the casino's own support, and what they said.
Please do not send us passwords, full card numbers, copies of your passport or anything else from a verification check. We never need them and we do not want them on our systems.
Reporting an error in a review or an offer
Bonus terms at casinos outside the GamStop scheme change often, sometimes without notice. A welcome package that read 250% last month can be restructured, capped differently or withdrawn entirely. We re-check listings periodically, but readers frequently spot a change before we do. Corrections are the most useful mail we get.
Tell us which figure is wrong — the percentage, the cap, the free spin count, the wagering multiple, the expiry window, the maximum bet allowed while a bonus is active, or the cashout limit on winnings. We will verify it against the operator's published terms and either update the page or explain why the figure stands. Our ratings are editorial judgements from research, not customer review scores, and we say so on every page where they appear.
Commercial relationships, stated plainly
Some of the casino listings on Non Gamstop Casinos are commercial. If you follow a link and open an account, we may be paid a commission. That funding does not buy a position in our rankings and it does not soften a review. If you think a listing reads like an advert rather than an assessment, say so in an email and we will look at it again. Our editorial approach and who we are is set out separately, and the terms covering use of this site explain the limits of what we publish.
Reader questions we can and cannot answer
| You want help with | Can we help? |
|---|---|
| Understanding a wagering requirement or a bonus term we have published | Yes — we will explain how the maths works |
| Correcting a bonus figure, licence detail or payment method on our pages | Yes — send the evidence and we will verify |
| A pending withdrawal, a closed account or a frozen balance | No — only the operator can act on this |
| Identity or source-of-funds documents you have been asked for | No — deal directly with the casino's compliance team |
| Removing yourself from GamStop, or from a casino's self-exclusion | No — GamStop and the operator control those registers |
| Suggesting a casino for review or flagging a bad experience | Yes — reader reports feed into how we prioritise research |
Three of the casinos readers write to us about most
We get more mail about the top of our list than anywhere else, so it is worth setting out what sits behind those entries — and what we would query before signing up. Everything below reflects the offers as advertised by the operators at the time of checking on 26 September 2026. Verify the current terms on the casino's own promotions page before depositing.
Betmica
Betmica heads our ranking with a headline of 570% up to £5,700 plus 270 free spins for new players. The reason it is at the top is the combination of a sterling-denominated headline figure and a spread of deposit tiers, which matters if you want a GBP balance rather than a euro one that quietly costs you on conversion. The practical caveat with a package this large is that the maximum is almost always split across several deposits, each with its own wagering multiple, minimum deposit and expiry date, and free spins typically carry their own separate playthrough. The limitation: a headline of this size is only meaningful if you intend to deposit repeatedly, and a large bonus balance usually comes with a cap on how much of the winnings you can actually withdraw.
Kikibet
Kikibet lists 350% up to £5,555 and 300 free spins. It earns its place through a lower headline multiplier with a higher spin allocation, which suits a slots-first player more than a table-games player — spins are usually restricted to named titles and rarely count towards blackjack or roulette wagering. Game contribution is the detail to check here: slots commonly count 100% towards a requirement while table and live-dealer play counts far less, or not at all. The limitation: a 350% match on a modest first deposit still produces a bonus balance that is difficult to clear inside a short expiry window if you play at low stakes, and maximum bet rules while a bonus is active are easy to breach by accident.
Betninja
Betninja advertises £1,000 and 100 free spins for all new players. It is on this page because it is the most legible offer near the top of our list — a round sterling cap and a modest spin count, with fewer moving parts than the tiered packages above it. That clarity is the point: fewer stages means fewer conditions to trip over. The limitation: the ceiling is far lower than Betmica's or Kikibet's, so a player planning larger deposits gets proportionally less, and as with every operator here you should confirm whether the sportsbook and casino share a single wallet before you try to move a bonus balance between them.
Others in the ranking
WinnerIsland (up to €1,000 + 100 free spins), Zombillion (250% up to £4,000 + 200 free spins), Smash Casino (600% up to €10,000), Nightluck (€6,400 + 280 free spins + 805%), CoinPoker (150% up to $2,000), Rivo (1000% up to €10,000 + 25% cashback) and Daytonaspin (255% up to £4,500 + 255 free spins) make up the rest of the list. Note the currencies: several are advertised in euros or dollars, which means a UK player either holds a foreign-currency balance or accepts a conversion rate on every deposit and withdrawal. Rivo's package is the only one here that pairs a welcome match with an advertised cashback element, which behaves differently — cashback returns a share of losses rather than multiplying a deposit. Full comparisons sit on our main non GamStop casinos list.
Money questions we are asked most
Costs and payment mechanics generate more reader mail than anything except withdrawals, so here is the short version. Reading our pages costs nothing. Taking part at any casino means depositing your own money, and no bonus changes that.
- Minimum deposits — typically set by the operator and often higher than the £10 many UK-licensed sites use. The minimum needed to unlock a welcome tier can be higher again than the minimum needed to fund an account.
- Debit cards — the most common route for British players. Some issuing banks decline gambling transactions to offshore merchants, and credit cards cannot lawfully be used for gambling in Great Britain.
- Bank transfers — usually available for larger amounts, slower to clear, and the method most likely to trigger extra verification.
- E-wallets — widely offered, but availability varies by operator and by country. PayPal in particular is not universally supported at casinos outside the GamStop scheme, so check before you assume it.
- Cryptocurrency — accepted at some sites, including poker-focused ones. It carries exchange-rate exposure and network fees, and it does not give you the chargeback route a card does.
- Fees and conversion — the operator may charge nothing while your bank or wallet still applies a currency conversion margin on a euro or dollar balance. That margin is a real cost on every transaction.
- Withdrawal timings and limits — processing times, daily and monthly caps and minimum withdrawal amounts differ at every site. Advertised speeds are the operator's own claim; we report them as such and have not tested them.
Expect identity verification (KYC) before a first withdrawal, and source-of-funds checks on larger sums. Providing documents promptly is the single biggest factor in how quickly a payout moves.
What these sites actually offer
If you are writing to ask whether a particular game type is available, the categories break down like this. Slots dominate the lobbies, from low-volatility titles that pay small and often to high-volatility ones with long dry spells, and progressive jackpot games where a shared prize pool builds across a network. Table games cover blackjack, roulette and baccarat in both software and live-dealer formats, the latter streamed from a studio with a real croupier. Live rooms usually have higher minimum stakes and contribute less towards bonus wagering. Return to player (RTP) figures are published by the software providers, not the casino, and represent long-run averages rather than anything you can expect in a session. Most lobbies run in a mobile browser without a separate app.
The sportsbook side
Several operators on our list run a sportsbook alongside the casino, and readers often email about the differences. A sportsbook takes pre-match and in-play bets across football, tennis, racing and esports, with accumulators, bet builders and cash-out where offered. Free bets there work differently from casino bonuses: they usually carry minimum qualifying odds — 1.80 or 2.00 in decimal terms is common — and the stake is not returned with the winnings. Where the casino and sportsbook share one wallet, casino bonus funds generally cannot be used on sport, and vice versa. Check the terms rather than assuming.
Complaints, self-exclusion and support
We cannot mediate a dispute, but we can point you to the right door. Start with the casino's own complaints procedure and ask for it in writing. If that fails, escalate to the dispute body named in the operator's licence terms — for sites licensed in Curaçao or similar jurisdictions, that is the licensing authority or its appointed alternative dispute resolution service, not the UK Gambling Commission. The Commission regulates operators licensed to serve customers in Great Britain, and casinos outside that regime fall outside its complaints remit. Accepting British customers is not the same as being authorised to serve them, and the consumer protections differ accordingly.
GamStop is the free self-exclusion scheme covering operators licensed in Great Britain. Registration lasts six months, one year or five years and cannot be reversed early. Casinos outside the scheme are not connected to it, which is precisely why anyone currently self-excluded should not be opening accounts with them. If you are trying to stay away from gambling, blocking software and bank-level gambling blocks are more effective than willpower, and GamCare's National Gambling Helpline is free and confidential on 0808 8020 133, open 24 hours. Our responsible gambling page sets out deposit limits, loss limits and self-exclusion tools in more detail.
Eligibility
You must be 18 or over to gamble in Great Britain, and operators apply their own age and residency rules on top of that. Some exclude UK residents entirely despite appearing in search results. Gambling is entertainment that costs money over time — it is not income and it will not fix a financial problem. No casino is completely safe, and we will never tell you a withdrawal is guaranteed.
Response times and what happens next
We aim to reply within two working days. Corrections that come with evidence tend to be handled fastest, because the checking is straightforward. Requests to review a new operator go into a queue and we prioritise by how many readers ask. Commercial enquiries should say so in the subject line so they reach the right person, and they are handled separately from anything editorial.
If you simply want to tell us a page was confusing, that is worth sending too. Most of the rewrites we do start with a reader saying they could not find the withdrawal limits.